Booking conditions

Bookings with credit cards

Upon confirmation of your booking we will be ask you for the following credit card details:
– Type of card
– Cardholder’s name
– Card number
– Expiry date
– Name holder
The residence reserves the right to check the validity of your credit card before the date of arrival, this can also be done via the request for preauthorisation for payment of the entire stay (no amount will actually be taken, but only pre-authorized).

Your credit card details will be stored safety and will be destroyed when you check out.

Booking with a deposit

Upon confirmation of your booking you will be asked for a deposit. This can be paid:
– Cash
– Bank transfer
The amount will be deducted from the total cost of your stay.

Refunds of amounts of deposit in excess of any criminal charges for cancellation, will be made net of related expenses.

For reservations that exceed € 1,500.00 and / or number of rooms than 3, the hotel reserves the right to apply / request a deposit of 50% of the total amount to guarantee the reservation and/or request special conditions that will be communicated promptly (for example to book  at least 1 not refundable room each 3 rooms reserved).

Cancellation fees

Cancellation is free up to 15 days before check-in date.

For cancellations made after this date, or for no-shows the entire stay will be charged.

All times refer to local time of the hotel.